Package prices included on the www.chalulatravelandtour.co.za website are per person, include discounts, and are subject to availability and rate of exchange changes. The offers above are a guide only and may vary depending on the departure date. Visas may be necessary and insurance is essential. Chalula Travel & Tour and Tour Operator terms and conditions apply and may be found below.

If you have any questions, please contact us!

Offers can be removed at any time

Quote Terms & Conditions:

It is always best to book as early as possible as all prices quoted are subject to availability and rate of exchange at the time of booking.

All quoted prices for packages include Chalula Travel & Tour’s Standard Transaction fees as well as any administration fees.Please note: Cheque payments are not accepted.

PASSPORTS – Please ensure that you are in possession of a passport valid for a minimum of 6 months after your return date to your country.

VISAS – Please ensure all the necessary visa requirements have been met for all countries visited or transited during your travel.

TRAVEL INSURANCE – Travel Insurance is essential to protect you from cancellation, medical and personal expenses or loss. We do not offer travel insurance. We highly recommend purchasing insurance for all persons travelling before booking your trip.

Chalula Travel & Tour BOOKING TERMS AND CONDITIONS are displayed in full further below. Chalula Travel & Tour acts at all times as an agent, sub-agent or broker for various principals and other parties, interalia; tour operators, airlines, shipping companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services. We act on behalf of these principals and are not responsible for acts of error or omission made by them or their agents.

FOREX – While most tour stops can accept FOREX, Chalula Travel & Tour recommends obtaining some local currency for gratuities or informal markets. Alternate methods of payment are MasterCard/Visa

Booking Terms & Conditions:

Chalula Travel & Tour TERMS AND CONDITIONS
THANK YOU for placing your business with Chalula Travel & Tour. The following TERMS AND CONDITIONS are very important and must be read prior to confirming your itinerary to ensure that we have met our undertaking to you. Please READ the below completely. By paying your deposit and completing your booking you are agreeing to accept these Terms and Conditions.

Chalula Travel & Tour acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers inter alia; tour operators, cruise companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services. We act on behalf of these principles and 3rd party suppliers and are not responsible for acts of error or omission made by them or their agents.

The COVID-19 pandemic has presented many challenges in the travel industry with travel arrangements being inconvenienced or affected by airline cancellations and changes to their schedules, including but not limited to, restrictions placed on travel by the governments of many countries and adherence to specific country regulations.

By signing these Terms and Conditions, you are accepting these conditions and release Chalula Travel & Tour from any responsibility with regards to the below:

Health and Other Hazards: You agree that it is your personal decision to travel, and you are doing so with the full knowledge of current travel recommendations and travel restrictions with regards to the risk associated with COVID-19. Chalula Travel & Tour assumes no responsibility in this regard and shall not be liable for any unsafe conditions or health hazards including pandemics or other illnesses in any manner whatsoever. You must review the latest health information provided by the World Health Organization before embarking on your journey to ensure that you have all the specific information relating to your specific trip.

Rules of Travel Suppliers and Governments:  Chalula Travel & Tour shall not accept any responsibility for Covid-19-related requirements that are imposed by travel suppliers, airlines or governments, such as health affidavit forms, health screenings prior to departure or on arrival and/or Covid-19 tests. For the latest information you are required to check with the airline you have booked with, as well as government websites of the countries you are travelling to and through. For specific information on the specific requirements on or at hotels, cruises, coach tours and other travel products and country specific information, you are required to check the specific websites for information on their specific health protocols

Changes and/or cancellations of a service: Any bookings made for travel may still be affected by unexpected changes by the respective airline, supplier and/or policies of the Governments of the countries in your journey.  Chalula Travel & Tour shall not be held liable for costs incurred, should that information require changes to your booking.

Refund fees: Chalula Travel & Tour will however assist you to the best of its ability with obtaining any refunds which may be due or re-booking trips where applicable. Tours booked through Chalula Travel & Tour which are canceled 24 hours before the start date will be refunded in full.
Financial Conditions of Travel Suppliers: Chalula Travel & Tour acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers inter alia; tour operators, airlines, cruise companies, car hire and touring firms, other providers of tours, transport, sea or land arrangements. Chalula Travel & Tour has no special knowledge of every suppliers’ individual financial situation and cannot accept any liability for a supplier which may in future default, or for recommending future travel credits with suppliers which may go out of business by the time the client wishes to use the credits.

Travel Insurance: For your protection, Chalula Travel & Tour strongly recommends that you purchase adequate travel insurance to cover you and your group in the event of cancellation under all these circumstances and for any medical expenses. Please note that not all Travel insurance policies protect against cancellation due to pandemics and/or supplier defaults so you must read the policy wording and levels of cover offered very carefully before selecting your policy.

RELEASE:  You hereby expressly assume all of the risks and dangers covered in paragraphs above, and you hereby expressly agree to release, discharge and hold us, employees, officers, directors, associates, affiliated companies, harmless against any and all liability, actions, causes of actions, suits, claims and demands of any and every kind and nature whatsoever which you now have or which may hereafter arise out of or in connection with these risks and dangers.

South Africa’s rules regarding travelling during lockdown

Due to the numerous changes imposed by the SA Government, Airlines or other Countries with little notice, Chalula Travel & Tour cannot take any responsibility for travel services booked, including but not limited to, flights and/or accommodation where regulations are subsequently changed, restricting travel. The following points are important to note about travelling during this time:

  • 33 Land Borders are closed, whilst 20 are now fully operational.
  • Should you be flying internationally or domestically, we recommend you book a flexible ticket that permits changes or refunds A negative Covid 19 PCR test, dated and time-stamped by the doctor administering the test and no more than 48 – 72 hours old from your time of departure, is a compulsory requirement for passengers travelling to South Africa. This test must be presented in English.
  • Negative Covid 19 tests are required by some airlines and countries you may be travelling to so please ensure you check your airline and destination country’s specific regulations to ensure you have the up to date current requirements. Please note these regulations will probably change often so you need to ensure that you regularly check to familiarize yourself with up to date information
  • Chalula Travel & Tour recommends that you obtain an English Covid 19 test 48 – 72 hours before departing South Africa for your own health and safety and in the event, an airline or country changes their policy at short notice
  • Travel insurance is highly recommended for all travellers entering and leaving South Africa
  • Travellers need to complete a health declaration form obtainable from your consultant, allowing authorities to track and trace suspected Covid Cases. This form needs to be completed, signed, printed and a copy given to the Port Health officials before entering the airport terminal buildings. Return flight passengers must print two copies to have for the flight there and back
  • Passengers will also be required to wear masks and present their ID/Passport and online boarding pass (on their smartphone or printed at home)
  • Check-in time for International flights is now 4 hours before flight departure and 2 hours for domestic flights, due to the added security and health checks
  • Visa requirements for some countries may have changed during the pandemic so please reconfirm ALL visa requirements based on your passport of travel and destination/transit countries



  • Domestic Travellers are required to have proof of their identity such as a South African ID Book, Drivers license or passport.
    Infants and Children under the age of 18 and must travel with their birth certificate or ID book (if 16 yrs or older)

    The Chalula Travel & Tour Itinerary is your written confirmation of your booking. Please make sure you read and understand the itinerary and ask a consultant to explain it to you if you are unsure of anything.

    Chalula Travel & Tour reserves the right to implement Service Charges for the services provided to facilitate your booking and these are included in the prices quoted to you prior to booking or at the time of making any changes. Service Charges may include but are not limited to: booking, ticketing, documentation, amendments, cancellation, communications, consultation and administration fees. All service charges are non-refundable in the event of cancellation of your trip for any reason.

    Are the names on your Travel Itinerary spelt exactly the same as those on your passports or ID books (for domestic Travel)?
    All bookings must be accompanied by the required deposit or full payment, depending on the tour operator or 3rd party supplier used. Chalula Travel & Tour reserves the right to cancel a booking should the required deposit not be received. Payment of a deposit does not guarantee the price quoted – this may be affected by rate of exchange fluctuations and other factors beyond Chalula Travel & Tour’s control.


  • Full payment is required 1 week prior to departure OR at the time of booking whichever is earliest and depending on the requirements of the 3rd party suppliers used.
  • Chalula Travel & Tour accepts payment via the following methods:
    • PayPal
    • Credit or debit cards
    • Bank Transfer
    • Please use your reference number when making payment.

    Chalula Travel & Tour banking details:

    Chalula Travel & Tour banking details:
    Chalula Private Tours (Pty) Ltd
    First National Bank
    Branch Code: 250655
    Swift Code: FIRNZAJJ
    Account Number: 62811037820

  • Chalula Travel & Tour will never send you bank details on a separate document other than this travel itinerary. Should you be concerned these details have been tampered with kindly confirm this information by calling Chalula Travel & Tour Central Services on +27781905121

    • Bank transfers can take up to 48 hours to reflect. Bookings cannot be processed until the funds have cleared in our account.
      Please use your reference number when making payment.

      When you receive your travel documents, vouchers or tickets, please check that they match what is on your Chalula Travel & Tour Itinerary. Please contact your travel consultant before you depart if there are any discrepancies.

      We recommend that you register your personal goods prior to departure from SA. Traveler Card TC01 can be completed and stamped by SARS at the Customs desk at the airport before you depart on your trip. Registering your goods is not compulsory however, should you not register your valuables or be able to prove that they were yours before departing SA, you may be liable for import duties or a fine. Please refer to www.sars.gov.za for further information

      Chalula Travel & Tour may charge cancellation fees if the booking is not canceled 24 hours before the start of the tour. Chalula Travel & Tour’s Service charges are always non-refundable in the event of cancellation for any reason.

      In case of an after hours emergency, please contact Alain on +27 78 190 5121

      Chalula Travel & Tour recommend a check-in time of 4 hours prior to departure for international flights and 2 hours  check-in time for South African domestic flights. These are a guide only and may vary at any time due to security and other factors at the airport.

      Any schedule or routing changes made by the airline are out of Chalula Travel & Tour’s control and we therefore cannot be held responsible for these changes made by the airline. We will assist and advise on the options available should your booking be affected by airline changes.

    Please ensure when travelling domestically within South Africa that you have a form of identification – either your valid Passport, ID Book or Driver’s license.
    Children that are too young for an ID book must travel with their birth certificate or their passport as proof of their identification.